Bilingual Customer Service Representative

TBK Bank, SSB; Oak Brook (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

Triumph is seeking a Bilingual Customer Service Representative to serve as the primary contact for clients, ensuring funding requests are processed accurately and on time. You will verify load details, review funding submissions, and communicate with debtors while maintaining a high level of service in a fast-paced environment.

The role requires strong communication, multitasking, and bilingual capabilities in Serbian/Macedonian or Russian; compensation range is posted and includes core

Qualifications

• Associate or bachelor's degree preferred (or four years of proven customer service experience).
• At least one year of customer service experience in a fast-paced setting.
• Freight, transportation, factoring, or logistics experience a plus.
• Strong skills in Microsoft Office and Google Suite.
• Ability to multitask while meeting deadlines without sacrificing service quality.
• Excellent communication skills - written, verbal, and phone etiquette.
• Bilingual Serbian/Macedonian or Russian required.

Responsibilities

• Provide excellent customer service via phone, email, and written communication
• Review and correct funding submissions for accuracy
• Verify load details with debtors following risk management protocols
• Recommend invoice approvals, holds, or denials based on verification results
• Review accounts receivable reports and resolve disputes or open credits
• Guide clients through Triumph's processes and systems with clear training and support
• Collaborate with team members to ensure smooth operations and strong client relationships
• Maintain confidentiality and handle client information with care

Skills

Customer service

MS Office

Google Suite

Multitasking

Communication

Serbian/Macedonian

Russian

Education

Associate degree

Bachelor's degree

Job description

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Job Title: Bilingual Customer Service Representative

Role Summary:

Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you'll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you.

Day in the Life:

Each day, you'll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You'll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service - while supporting the success of our clients.

What You'll Be Doing:

• Provide excellent customer service via phone, email, and written communication
• Review and correct funding submissions for accuracy
• Verify load details with debtors following risk management protocols
• Recommend invoice approvals, holds, or denials based on verification results
• Review accounts receivable reports and resolve disputes or open credits
• Guide clients through Triumph's processes and systems with clear training and support
• Collaborate with team members to ensure smooth operations and strong client relationships
• Maintain confidentiality and handle client information with care

What Makes You a Great Fit:

• Associate or bachelor's degree preferred (or four years of proven customer service experience)
• At least one year of customer service experience in a fast-paced setting
• Freight, transportation, factoring, or logistics experience a plus
• Strong skills in Microsoft Office and Google Suite
• Ability to multitask while meeting deadlines without sacrificing service quality
• Excellent communication skills - written, verbal, and phone etiquette
• Bilingual Serbian/Macedonian or Russian required

We're excited to meet you!

Compensation Range Hourly: $19.62 - $27.48

• Medical
• Dental
• Vision
• Paid Time Off
• 401k
• and much more

OUR BUSINESS

Triumph is a financial and technology company focused on payments, factoring, intelligence and banking. We are pioneering solutions that serve the transportation industry. Through the Triumph brand, our customers gain unrivaled efficiency, transparent and secure transactions, and improved access to working capital. Through TBK Bank, we provide personal and business banking solutions that strengthen local communities and fortify our transportation business. We create value by driving businesses and communities of all sizes toward the future.

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.

FOCUS ON SERVING OTHERS

At Triumph, we strive to do the most good in the areas of greatest needs through our philanthropic endeavors.

Our philanthropic vision is centered on four areas:

• Advocating for safety and justice
• Providing access to basic needs
• Supporting families
• Transforming communities

OUR CORE VALUES

Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: Transparency Respect Invest for the future Unique is good Mission is more than money People make the difference Humility