Bilingual Senior Document Production Specialist

RR Donnelley; Ohio; Presencial; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Descripción de la vacante

RR Donnelley is seeking a Senior Document Production Associate in Ohio to provide word processing and document production services. The role requires meticulous attention to detail, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced, client-focused setting.

The role emphasizes coordination of production workflows, issue resolution, and adherence to client policies. Training junior staff and direct client interaction are part of the responsibilities.

Formación

• High school diploma or equivalent required; higher education preferred.
• 3+ years’ experience preferably in a legal, banking or large corporate environment.
• Document production, word processing experience preferred.
• Advanced MS Office skills; strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment; meet deadlines.
• Ability to handle sensitive and/or confidential documents and information.

Responsabilidades

• Perform document production according to established policies and procedures.
• Thoroughly assess job request; identify correct process to produce documents.
• Edit, proofread, convert, create, transcribe or complete document requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware.
• Assist with coordination of document production services, preparation, intake, and workflow.
• Troubleshoot more complex software or hardware problems.
• Utilize logs/tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster continuous service enhancement and client relationships.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation.
• Interact with clients in person, over the phone or electronically.
• Adhere to company policies and client site policies.
• Use equipment and supplies cost-efficiently.

Conocimientos

MS Office proficiency

Typing / keyboarding

Communication skills

Customer service

Attention to detail

Time management

Teamwork

Educación

High school diploma or equivalent

Higher education preferred

Herramientas

Tracking software

Document management software

Descripción del empleo

RR Donnelley is seeking a Senior Document Production Associate in Ohio to provide word processing and document production services. The role requires meticulous attention to detail, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced, client-focused setting.

The role emphasizes coordination of production workflows, issue resolution, and adherence to client policies. Training junior staff and direct client interaction are part of the responsibilities.