Bilingual Senior Collections Specialist - English/French

Vaco; Markham (IL); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits from day one

RRSP match

Vacation: 3 weeks + 6 sick days

Wellness reimbursement $400/year

Job summary

Vaco Recruiter Services is seeking a Bilingual Senior Collections Specialist to join our client’s team in the Greater Toronto Area. You will manage delinquent accounts, negotiate payment plans, and document activities while complying with policies and regulations.

Strong communication, analytical skills, and experience with CRM and Microsoft Office are essential. This is a full-time role with discretionary bonus and comprehensive benefits.

Qualifications

• 3+ years of relevant experience in collections or related field.
• Post-secondary education or equivalent experience preferred.
• Strong communication, negotiation, analytical, and decision-making skills.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Manage and resolve complex delinquent accounts.
• Negotiate payment arrangements with customers.
• Document collection activities accurately.
• Assess risk and potential losses.
• Collaborate with internal departments and partners.
• Escalate high-risk issues to management.
• Support process improvements and training.
• Provide guidance to colleagues.

Skills

Bilingual English/French

Communication

Negotiation

Analytical thinking

Decision making

Time management

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

CRM / Account management systems

Job description

Vaco Recruiter Services is seeking a Bilingual Senior Collections Specialist to join our client’s team in the Greater Toronto Area. You will manage delinquent accounts, negotiate payment plans, and document activities while complying with policies and regulations.

Strong communication, analytical skills, and experience with CRM and Microsoft Office are essential. This is a full-time role with discretionary bonus and comprehensive benefits.