Bilingual Senior Collections Specialist

Vaco Recruiter Services; Markham (IL); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits from day one

RRSP match

Vacation: 3 weeks + 6 sick days

Wellness reimbursement $400/year

Job summary

Vaco Recruiter Services is seeking a Bilingual Senior Collections Specialist to join our client’s team in the Greater Toronto Area. You will manage delinquent accounts, negotiate payment plans, and document activities while complying with policies and regulations.

Strong communication, analytical skills, and experience with CRM and Microsoft Office are essential. This is a full-time role with discretionary bonus and comprehensive benefits.

Qualifications

• 3+ years of relevant experience in collections or related field.
• Post-secondary education or equivalent experience preferred.
• Strong communication, negotiation, analytical, and decision-making skills.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Manage and resolve complex delinquent accounts.
• Negotiate payment arrangements with customers.
• Document collection activities accurately.
• Assess risk and potential losses.
• Collaborate with internal departments and partners.
• Escalate high-risk issues to management.
• Support process improvements and training.
• Provide guidance to colleagues.

Skills

Bilingual English/French

Communication

Negotiation

Analytical thinking

Decision making

Time management

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

CRM / Account management systems

Job description

About the Company

Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team!

Why Work Here

• Bonus: yes, discretionary
• Benefits: yes, from day - 100% funded by the employer + Fitness/Wellness Reimbursement - $400.00 per year
• RRSP: yes, really good match
• Vacation: 3 weeks + 6 sick days and 4 casual absence per year
• Company Perks: Vehicle discount

About the Opportunity

• Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and insurance-related recoveries.
• Handle inbound and outbound customer communications to negotiate payment arrangements and resolve account issues in a professional, respectful, and customer-focused manner.
• Maintain consistent follow-up on assigned accounts and complete all required account maintenance and documentation accurately and efficiently.
• Assess account risk and potential losses while providing appropriate solutions in accordance with company policies and applicable legal and regulatory requirements.
• Accurately document collection activities, account updates, customer interactions, and resolution efforts within designated systems.
• Review account information and characteristics to assess risk, determine appropriate next steps, and make recommendations as required.
• Utilize available collection, account management, and skip-tracing resources to effectively manage delinquent accounts and minimize losses.
• Collaborate with internal departments and external partners, including legal representatives and service providers, to resolve complex account matters.
• Escalate sensitive, high-risk, or complex issues to management when appropriate.
• Exercise sound judgment when making decisions related to account resolution, recovery, and escalation.
• Monitor and follow up on escalated, cancelled, or unresolved accounts, including matters involving insurance or other recovery processes.
• Process account closures, write-offs, and other financial adjustments in accordance with established policies and procedures.
• Contribute to team objectives and continuous improvement initiatives by providing feedback, supporting process enhancements, and participating in training and departmental projects.
• Provide guidance, support, and mentorship to colleagues by sharing knowledge, best practices, and experience.
• Assist with administrative responsibilities and other duties as required.

About You

• Bilingual communication skills in English and French are considered an asset.
• 3+ years of relevant experience in collections, account management, financial services, customer service, or a related field.
• Post-secondary education or equivalent experience is preferred.
• Strong communication, negotiation, analytical, and decision-making skills.
• Excellent problem-solving abilities with the capacity to assess risk and recommend appropriate solutions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Highly accountable, results-oriented, and able to work effectively in a fast-paced environment.
• Collaborative team player with a willingness to share knowledge and support colleagues.
• Ability to manage high-volume workloads while maintaining accuracy and attention to detail.
• Self-motivated with the ability to work independently and exercise sound judgment.
• Proficiency with Microsoft Office and customer relationship management (CRM) or account management systems.

Salary Range

$64,000 - $80,000 / year

This position for employment is for a current vacancy with Vaco/Highspring's client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client's requirements for this role.