B2B Collections Specialist — Spanish Speaking

Worldpac Canada Inc; Oak Brook (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and holidays

401(k) with company match

Opportunities for growth and професs

Job summary

Worldpac Canada Inc is seeking a detail-oriented Spanish-speaking Collections Representative to own daily accounts receivable activities for a B2B portfolio, monitor aging, resolve disputes, and reconcile past-due balances while managing credit holds and order releases.

The ideal candidate has 2+ years in AR or customer-facing roles, is fluent in English and Spanish, and demonstrates strong negotiation and data-analytic skills; a 40-hour workweek with some Saturdays and a collaborative,

Qualifications

• Associate's degree in a Business-related field preferred, or equivalent experience in lieu of a degree.
• Fluent in English and Spanish.
• 2+ years of experience in an Accounts Receivable, customer-facing role.
• Effective collections, issue-resolution, deduction-management, and negotiation skills.
• Understanding of basic accounting and bookkeeping procedures.
• Working knowledge of the AS400 system.
• Knowledge of transactional processes and systems.
• Strong analytical and investigative skills with a collaborative attitude.
• Proven ability to work both independently and as part of a team.
• Excellent verbal and written communication, with the ability to interact professionally and effectively with all levels of internal and external stakeholders.
• Ability to define problems, identify solutions, and follow through to completion.
• Strong decision-making skills with attention to detail and a results-oriented mindset.

Responsibilities

• Monitor aging and drive collections on assigned AR portfolio.
• Develop and maintain relationships with customers within the AR portfolio.
• Reconcile past-due balances and resolve disputed balances.
• Resolve disputed and unapplied items on customer accounts.
• Clear open accounts receivable balances with internal and external customers.
• Recommend payment plans, holds, and referrals to third-party collections.
• Review credit holds and release orders per policy.
• Organize data and communicate analytic results and recommendations.
• Manage multiple tasks with sound business judgment.
• Collaborate in a team-oriented environment and comply with policies.
• Complete special projects and other collection-related duties as assigned.

Skills

Spanish fluency

English fluency

Accounts Receivable

Negotiation

Communication

Issue-resolution

Deduction-management

Analytical thinking

Team collaboration

Education

Associate's degree or equivalent experience

Tools

AS400

Job description

Worldpac Canada Inc is seeking a detail-oriented Spanish-speaking Collections Representative to own daily accounts receivable activities for a B2B portfolio, monitor aging, resolve disputes, and reconcile past-due balances while managing credit holds and order releases.

The ideal candidate has 2+ years in AR or customer-facing roles, is fluent in English and Spanish, and demonstrates strong negotiation and data-analytic skills; a 40-hour workweek with some Saturdays and a collaborative,