Bilingual Scheduling & Patient Services Specialist

Gonzaba Medical Group; Cassin (TX); On-site; USD 22,000 - 25,000; Part time

Job summary

Gonzaba Medical Group in San Antonio, TX seeks a Part-Time Patient Services Representative to assist patients with scheduling appointments, processing prescription refills, and educating them about GMG services including specialty and nursing options.

The role requires bilingual English/Spanish communication, strong organization, and accurate data entry with HIPAA compliance. Some overtime, evenings, and weekends may be needed.

Qualifications

• Minimum high school education or equivalent.
• Certificate of completion from an accredited school for medical assistants is preferred or equivalent medical training.
• Bilingual (English/Spanish) fluency required.

Responsibilities

• Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system.
• Answers all incoming calls for Gonzaba Medical Group.
• Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing.
• Processes prescription refill requests as per GMG guidelines.
• Matches prospective patients with a GMG provider and Medical Center to meet their individual needs.
• Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders.
• Works closely with other GMG departments to ensure our patient’s requests are handled timely and accurately.
• Assists patients with scheduling transportation and interpreter services.
• Must have excellent written and verbal communication skills.

Skills

Bilingual English/Spanish

Excellent communication

Data entry

HIPAA compliance

Education

High School diploma or equivalent

Certified Medical Assistant preferred

Tools

EMR systems (Athena)

Word processing

Spreadsheet software

Job description

Gonzaba Medical Group in San Antonio, TX seeks a Part-Time Patient Services Representative to assist patients with scheduling appointments, processing prescription refills, and educating them about GMG services including specialty and nursing options.

The role requires bilingual English/Spanish communication, strong organization, and accurate data entry with HIPAA compliance. Some overtime, evenings, and weekends may be needed.