Patient Services Representative - Bilingual (Part Time)

Gonzaba Medical Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Gonzaba Medical Group in San Antonio, TX is seeking a Patient Service Representative for the inbound contact center. You will assist GMG patients with scheduling appointments, processing prescription refills, and educating patients on GMG services including specialty and nursing services.

Responsibilities include handling phone calls, routing requests to appropriate departments, and ensuring timely, accurate data entry while maintaining HIPAA confidentiality.

Qualifications

• Schedules, cancels and reschedules daily appointments using the Athena system.
• Answers all incoming calls for Gonzaba Medical Group.
• Submits phone notes to the appropriate pod/department.
• Processes prescription refill requests per GMG guidelines.
• Matches prospective patients with a GMG provider and Medical Center.
• Coordinates with local hospitals through the Hospitalist on duty.

Responsibilities

• Appears to be copied; include optional additional duties as assigned.
• Maintains confidentiality per HIPAA rules and regulations.
• Ensures patient requests are handled timely and accurately.
• Assists patients with transportation and interpreter scheduling.

Skills

Bilingual English/Spanish

Phone etiquette

Data entry

HIPAA compliance

Communication skills

Organizational skills

Job description

General Summary:

This position is for the inbound GMG contact center. A Patient Service Representative's primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescription refills and educating patients on all services provided by GMG including specialty appointments and nursing services.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

General Requirements:

All duties performed will be done accurately and in a timely manner.

• Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system
• Answers all incoming calls for Gonzaba Medical Group
• Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing
• Processes prescription refill requests as per GMG guidelines
• Matches prospective patients with a GMG provider and Medical Center to meet their individual needs
• Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders
• Works closely with other GMG departments to ensure our patient's requests are handled timely and accurately
• Assists patients with scheduling transportation and intrepreter services
• Must have excellent written and verbal communication skills.
• Strong attention to detail and exceptional organizational skills are required.
• Bilingual (English/Spanish) fluency required.
• Mandatory overtime will be assigned on a rotational basis.
• Occasional evening or weekend work.
• Ability to complete efficient and accurate data entry at a computer terminal, typing at least 25 words per minute preferred.
• Maintains strict confidentiality by following all HIPAA rules and regulations.
• Performs other duties as assigned