Bilingual Scheduling Coordinator - Healthcare Access

RPMGlobal; Salem (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Scheduling Coordinator to manage multi-line scheduling, verify patient information, and coordinate appointments across care teams. This role supports clinic operations and patient access.

Responsibilities include updating demographics, coordinating with the Patient Benefits Coordinator, and handling scheduling queues. Bilingual English/Spanish is required with strong interpersonal skills.

Qualifications

• High School Diploma or GED is required.
• One year of office, administrative, patient care, call center or customer service experience.
• This position offers bilingual differential compensation when ALTA score is 9.
• Bilingual English/Spanish skills at level 9 are required.
• Ability to prioritize tasks amid interruptions and maintain professionalism.
• Basic knowledge of medical terminology and Epic systems preferred.
• Proficiency with Word and Excel and other common programs.

Responsibilities

• Manages multi-line scheduling phone queue and routes calls appropriately.
• Schedules patient appointments with providers per guidelines and time needed.
• Verifies and updates patient demographics, insurance and income information.
• Notifies patients of schedule changes and updates calendars accordingly.
• Coordinates appointments with the Patient Benefits Coordinator as needed.
• Manages daily scheduling work queues including cancellations and waitlist.
• Provides outreach calls for registries and patient follow-ups.
• Offers backup support to Front Office staff as required.
• Performs other duties as assigned.

Skills

Bilingual EN/ES

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Epic systems

Word

Excel

Job description

Lancaster Family Health Center in Salem, OR is seeking a Scheduling Coordinator to manage multi-line scheduling, verify patient information, and coordinate appointments across care teams. This role supports clinic operations and patient access.

Responsibilities include updating demographics, coordinating with the Patient Benefits Coordinator, and handling scheduling queues. Bilingual English/Spanish is required with strong interpersonal skills.