Scheduling Coordinator

RPMGlobal; Salem (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Lancaster Family Health Center in Salem, OR is seeking a Scheduling Coordinator to manage multi-line scheduling, verify patient information, and coordinate appointments across care teams. This role supports clinic operations and patient access.

Responsibilities include updating demographics, coordinating with the Patient Benefits Coordinator, and handling scheduling queues. Bilingual English/Spanish is required with strong interpersonal skills.

Qualifications

• High School Diploma or GED is required.
• One year of office, administrative, patient care, call center or customer service experience.
• This position offers bilingual differential compensation when ALTA score is 9.
• Bilingual English/Spanish skills at level 9 are required.
• Ability to prioritize tasks amid interruptions and maintain professionalism.
• Basic knowledge of medical terminology and Epic systems preferred.
• Proficiency with Word and Excel and other common programs.

Responsibilities

• Manages multi-line scheduling phone queue and routes calls appropriately.
• Schedules patient appointments with providers per guidelines and time needed.
• Verifies and updates patient demographics, insurance and income information.
• Notifies patients of schedule changes and updates calendars accordingly.
• Coordinates appointments with the Patient Benefits Coordinator as needed.
• Manages daily scheduling work queues including cancellations and waitlist.
• Provides outreach calls for registries and patient follow-ups.
• Offers backup support to Front Office staff as required.
• Performs other duties as assigned.

Skills

Bilingual EN/ES

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Epic systems

Word

Excel

Job description

Join our team as a Scheduling Coordinator at Lancaster Family Health Center in Salem, OR!

Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high-volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, WEare Yakima - WE are Family and YVFWC - And then we grew, for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)
• $19.58-$23.98/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
• Verify and update patient demographic information including contact information, insurance, and income verification
• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes
• Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed
• Manage various scheduling work queues daily including: Cancellations/No-Show, Recall, Rescheduling and waitlist
• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate
• Provides outgoing calls related to registries and outreach for patients
• Provides backup support to other Front Office positions as needed
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year of office, administrative, patient care, call center or customer service experience
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
• Basic knowledge of medical terminology preferred
• Basic knowledge of the Epic systems preferred
• Basic proficiency with a variety of computer programs including Word and Excel
• Duties may require work during the evenings, weekends and holidays

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!