Bilingual Medical Scheduler (Spanish)

Hmixray; Port Saint Lucie (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) employer match

Free imaging for employee and family

Job summary

Radiology Forward in Port Saint Lucie, FL is seeking a Bi-Lingual Scheduler to join our patient-focused team. You will schedule, reschedule and cancel exams, perform pre-registration, and handle document processing in English and a second language.

Ideal candidates communicate clearly, manage callbacks, and enter accurate information in the RIS system. We offer medical, dental and vision coverage, 401(k) matching, wellness dollars, and free imaging services for you and your immediate family.

Qualifications

• Proficiency with medical insurance plans and scheduling processes.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Clear written and verbal communication in English and second language.

Responsibilities

• Schedule, reschedule and cancel patient exams in RIS.
• Make outgoing calls to schedule exams and communicate with patients and physicians.
• Handle pre-registration, document processing and data entry.
• Provide courteous customer service and maintain accurate patient information.
• Follow up calls and reminders to ensure smooth scheduling.

Skills

Medical insurance knowledge

Pre-registration scheduling

Computer literacy (MS Office)

Bilingual communication

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Bi-Lingual Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21stcentury and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Bi-Lingual Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

• Displays excellent communication skills and telephone etiquette.
• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Maintains self-control when dealing with difficult patients and or situations.
• Shows care and compassion for all callers.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Properly schedules all procedures.

You Are:

• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication in both languages.

To Ensure Success In This Role, You Must Have:

• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• Demonstrate a high-level of integrity, confidentiality and business ethics
• Must be able to type fluently in English while speaking with callers in either language.
• Knowledge of medical terminology in both languages.

#NCEC

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay rate: $18.00 per hour