Bilingual Front Desk Receptionist

High-Country-Community-Health-2; Mount Airy (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

High-Country-Community-Health-2 is seeking an organized Medical Office Scheduler to join our Mount Airy clinic. You will check patients in, verify demographics, scan insurance, update paperwork, schedule appointments and remind patients of upcoming visits.

Responsibilities include collecting co-pays, posting payments, reviewing eligibility, and ensuring a smooth daily workflow. Strong medical terminology knowledge and experience in scheduling are preferred; the position requires excellent

Qualifications

• High school diploma required.
• At least 1 year of experience in a medical setting, scheduling preferred.
• Proficient medical terminology.
• Knowledge of scheduling protocols and systems.
• Strong customer service orientation.

Responsibilities

• Check patients in and verify demographics at each visit.
• Scan insurance cards and link insurance in patient charts.
• Schedule appointments and send reminders for upcoming visits.
• Collect co-pays, deductibles, and outstanding balances.
• Review insurance eligibility and address errors during check-in.
• Answer phones and route messages to appropriate staff.
• Open office operations and maintain daily workflow.

Skills

Communication

Multitasking

Scheduling

Customer service

Medical terminology

Education

High school diploma

Tools

EMR

Scheduling software

Job description

Description

Supervisor: Administrative Site Lead

Duties Include:

• Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
• Scan Insurance card and link insurance in patient’s chart
• Update new paperwork yearly
• Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
• Capture picture of the patient if not already done
• Distribute patient questionnaires when necessary
• Answer telephones courteously and send patient messages to appropriate staff
• Schedule appointments
• Call and remind patients of their upcoming appointments
• Collect co-pays, deductibles and outstanding balances on patient accounts
• Post co-pays and SFS payments as pre-payments
• Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
• Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
• Scan paper documents into the patients’ chart when completed
• Must be able to perform check out duties as well on days covering both positions
• Responsible for opening office for operations: refill coffee station, water, food bags to check out, etc.
• Log into computers and EMR
• Unlock doors and check first patient in no later than 8:45 a.m.
• Ensure daily workflow is maintained
• Other duties as assigned

Requirements

Education: High school diploma.

Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role.

Other requirements: Proficient medical terminology skills,

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills:

• Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.

Abilities:

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.