Scheduler - Bilingual

TEEMA Group; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A healthcare staffing firm in California is looking for a dedicated individual to manage medical appointment scheduling efficiently. The role involves generating referrals, preparing documentation, and ensuring clear communication with patients and providers. Candidates should have at least 2 years of experience in a healthcare setting, strong organizational skills, and be bilingual in Spanish and English. This position requires flexibility and proactive support throughout organizational operations.

Qualifications

• Minimum of two (2) years of experience in a healthcare setting.
• Knowledge of healthcare operations with experience in medical scheduling and billing.
• Experience with elderly populations preferred.

Responsibilities

• Generate specialty referrals and schedule medical appointments.
• Prepare and provide all required documentation for appointments.
• Communicate clearly and professionally with patients and providers.

Skills

Excellent written and verbal communication skills

Bilingual in Spanish and English

Proficiency with computers and healthcare scheduling systems

Flexible and proactive

Strong organizational skills

Job description

Duties

• Generate specialty referrals and schedule both in-house and external medical appointments.
• Prepare and provide all required documentation for medical and specialty appointments.
• Cancel or reschedule appointments as needed and notify patients and families promptly.
• Enter, track, and maintain all in-house and external appointments within the scheduling system.
• Complete and manage paperwork related to all medical appointments.
• Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
• Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.
• Send completed appointment documentation to PCPs following patient visits.
• Obtain, track, and manage diagnostic requests and billing forms as required.
• Prepare podiatry related forms for podiatry visits.
• Communicate clearly and professionally—both verbally and in writing—with providers, patients, families, and team members.
• Update the scheduling system promptly to reflect appointment changes.
• Prepare and maintain monthly specialist calendars within practice management software.
• Provide coverage for other schedulers as needed.
• Contact facilities to obtain test results when not received in a timely manner.
• Prepare appointment-related paperwork for meals and transportation coordination.
• Coordinate appointment-related services including transportation, meals, translation, and patient escorts.
• Perform all other reasonably related duties as assigned.

Required Qualifications

• Minimum of two (2) years of experience in a healthcare setting; experience working with elderly populations preferred.
• Knowledge of healthcare operations with demonstrated experience in medical scheduling and billing across diverse patient populations.
• Excellent written and verbal communication skills.
• Proficiency with computers and healthcare scheduling or practice management systems.
• Flexible, proactive, and willing to support all aspects of organizational operations.
• Bilingual in Spanish and English.

Desired Qualifications

• Experience working in a multi-specialty or community-based healthcare environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Experience coordinating ancillary services such as transportation, meals, or translation support.