Bilingual Medical Scheduler (Spanish)

RadNet; Frederick (MD); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Radiology Forward in Frederick, MD is seeking a Scheduler to join a patient-centered team. You will schedule, reschedule, and cancel exams, handle pre-registration, and manage documents with care.

You will communicate exam preparations, assist English and multilingual callers, enter data into RIS, and maintain accuracy while delivering courteous service.

Qualifications

• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• Demonstrate a high level of integrity, confidentiality and business ethics

Responsibilities

• Schedule, reschedule and cancel patient exams.
• Pre-register patients and handle registrations.
• Fax and scan documents and manage clerical tasks.
• Communicate preparations and perform callbacks for patients.
• Enter scheduling data in RIS and update account information.
• Maintain courteous, clear communication with patients and staff.
• Coordinate with referring physicians and site staff when needed.

Skills

Communication skills

Telephone etiquette

Organizational skills

Attention to detail

Integrity

Tools

Microsoft Office

RIS

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

• Displays excellent communication skills and telephone etiquette.
• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Maintains self-control when dealing with difficult patients and or situations.
• Shows care and compassion for all callers.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Properly schedules all procedures.

You Are:

• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication

To Ensure Success In This Role, You Must Have:

• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• Demonstrate a high-level of integrity, confidentiality and business ethics

Pay rate: $19.00 per hour