Bilingual Customer Care & Sales Representative

Univista Holdings; Kissimmee (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health coverage

Dental & vision

401(k) with match

Paid time off

Bonus program

Job summary

Univista Holdings in Kissimmee, FL is seeking a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential for effective communication with a diverse customer base.

Responsibilities include handling calls, following up on inquiries, upselling, and maintaining accurate records. A high school diploma and basic computer skills are required, with call center or sales experience a plus.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Basic computer skills; CRM familiarity.
• Call center or customer service experience preferred.
• Sales or telemarketing experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and time-management abilities.
• Reliable transportation required.

Responsibilities

• Handle incoming calls promptly and professionally.
• Make outbound follow-ups to inquiries and promote services.
• Resolve customer issues to ensure satisfaction.
• Use product knowledge to address inquiries and complaints.
• Document interactions including resolutions and follow-ups.
• Upsell and cross-sell to maximize sales opportunities.
• Collaborate with teams to address complex issues.
• Adhere to policies and data protection guidelines.
• Attend training sessions and participate in marketing efforts.
• Represent the company in business activities.

Skills

Bilingual EN/ES

CRM proficiency

Call center

Sales/Telemarketing

Communication

Problem solving

Time management

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Univista Holdings in Kissimmee, FL is seeking a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential for effective communication with a diverse customer base.

Responsibilities include handling calls, following up on inquiries, upselling, and maintaining accurate records. A high school diploma and basic computer skills are required, with call center or sales experience a plus.