Bilingual Sales & Policy Service Representative

Fred Loya Insurance Agency; Grand Junction (CO); On-site; USD 34,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency in Grand Junction, CO seeks a full-time customer service representative focused on insurance policy sales and support. You will assist customers, answer questions about policies, process payments, and identify policy needs to improve coverage and satisfaction.

Responsibilities include following up on quotes, renewals, and cancellations, supporting marketing efforts for new business, and performing vehicle inspections (FNOL) as needed.

Qualifications

• Computer literate basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Must have excellent communication skills, be assertive, and provide a first-rate experience for customers.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Grand Junction, CO seeks a full-time customer service representative focused on insurance policy sales and support. You will assist customers, answer questions about policies, process payments, and identify policy needs to improve coverage and satisfaction.

Responsibilities include following up on quotes, renewals, and cancellations, supporting marketing efforts for new business, and performing vehicle inspections (FNOL) as needed.