Bilingual Sales & Office Coordinator (Hybrid)

Pasona N A, Inc.; San Mateo (CA); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Pasona N A, Inc. in San Mateo, CA seeks a Sales & Office Coordinator to manage daily sales administration, order processing, and logistics coordination. This role combines customer service with back-office support and requires strong Japanese and English communication.

Hybrid work with up to 3 remote days per week after introduction, a Bachelor's degree and 2–3 years' experience. Medical, dental, vision, 401(k) and PTO benefits offered.

Qualifications

• Proficiency in English and Japanese required for internal coordination and customer communication.
• Bachelor's degree or equivalent education and experience.
• 2–3 years of relevant experience or training, or equivalent qualifications.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong organizational, communication, and customer service skills.
• Ability to interpret business documents and perform basic business calculations.
• Self-motivated, adaptable, and able to learn independently.

Responsibilities

• Process customer orders, purchase orders, quotations, sales contracts, and letters of credit.
• Communicate with customers and suppliers regarding orders, pricing, delivery schedules, inquiries, and claims.
• Maintain sales, profit, inventory, and customer records.
• Prepare sales reports and support forecasting, budgeting, and sales planning.
• Document new project inquiries and follow up on sales opportunities.
• Monitor shipments, customs clearance, and final deliveries.
• Coordinate with internal teams to resolve order and logistics issues.
• Support daily office administration, including supplies, equipment, vendors, and general office operations.

Skills

English/Japanese fluency

Communication

Organizational skills

Self-motivated learning

Customer service

Education

Bachelor's degree or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Job description

Pasona N A, Inc. in San Mateo, CA seeks a Sales & Office Coordinator to manage daily sales administration, order processing, and logistics coordination. This role combines customer service with back-office support and requires strong Japanese and English communication.

Hybrid work with up to 3 remote days per week after introduction, a Bachelor's degree and 2–3 years' experience. Medical, dental, vision, 401(k) and PTO benefits offered.