Bilingual Sales Assistant – Customer-Focused, In-Office

Friastone; San Juan (PR); On-site; USD 28,000 - 42,000; Full time

Job summary

Friastone by CMS Surfaces is expanding its team in San Juan, PR and seeks a bilingual, passionate Sales Assistant to support the sales team and create a positive experience for every customer. This in-person role emphasizes communication, organization, and a customer-service mindset.

You will handle phone calls, follow up on orders, respond to client emails, greet visitors, help with quotes, and document interactions in our systems.

Qualifications

• Bilingual (Spanish & English) with strong communication skills.
• Organized and able to prioritize tasks.
• No prior experience required; training will be provided.
• Familiar with data entry and common office tools (Monday, Excel, Word, Gmail, QuickBooks).

Responsibilities

• Receive all phone calls and make follow-up calls to customers' orders and potential clients.
• Answer emails of clients following up with their projects and all sales/projects related questions.
• Greet customers upon arrival to the office and assist them with questions, product information and purchasing decisions.
• Assist with preparing quotes (training will be provided, no previous experience required).
• Accurately document customer interactions in our business systems.
• Documents archiving. If you are a person who enjoys building positive connections with customers and thrive in a sales environment we would love to hear from you!

Skills

Bilingual Spanish/English

Excellent communication

Organized and prioritizes

Customer-service mindset

Willing to learn

Tools

Monday

Excel

Word

QuickBooks

Gmail

Job description

Friastone by CMS Surfaces is expanding its team in San Juan, PR and seeks a bilingual, passionate Sales Assistant to support the sales team and create a positive experience for every customer. This in-person role emphasizes communication, organization, and a customer-service mindset.

You will handle phone calls, follow up on orders, respond to client emails, greet visitors, help with quotes, and document interactions in our systems.