Bilingual Front Desk & Client Services Specialist

ADP; San Juan (PR); On-site; USD 26,000 - 34,000; Full time

Job summary

ADP in San Juan, PR seeks a professional, organized Receptionist to be the first point of contact for clients, visitors, and partners. The role requires bilingual English and Spanish communication, strong organizational and technical skills, and a professional, friendly demeanor.

You will handle calls, greet guests, assist with contracts and documentation, schedule meetings, maintain client records, and support onboarding and client servicing in a fast-paced financial services environment.

Qualifications

• Bilingual English/Spanish with professional communication.
• Previous reception, customer service, or administrative support experience.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Handle inbound and outbound client calls in English and Spanish, delivering courteous and professional service.
• Welcome clients, visitors, and vendors in a professional and courteous manner.
• Assist in the creation, preparation, and processing of client contracts and related documentation.
• Schedule appointments, meetings, and conference calls.
• Enter, update, and maintain accurate client records in internal systems.
• Support onboarding and ongoing servicing of wealth management and retirement plan clients.
• Coordinate document collection and compliance-related paperwork.
• Assist with scheduling, email correspondence, and client communications.

Skills

Bilingual English/Spanish

Customer service

Administrative support

Office software

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

ADP in San Juan, PR seeks a professional, organized Receptionist to be the first point of contact for clients, visitors, and partners. The role requires bilingual English and Spanish communication, strong organizational and technical skills, and a professional, friendly demeanor.

You will handle calls, greet guests, assist with contracts and documentation, schedule meetings, maintain client records, and support onboarding and client servicing in a fast-paced financial services environment.