Bilingual Customer Service & Sales Coordinator

Francis Retail; Santa Fe Springs (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Francis Retail, located in Santa Fe Springs, California, is looking for a sharp, organized, bilingual individual to manage customer inquiries and sales. This fast-paced, in-person role requires responding to numerous phone calls and messages daily across platforms like Facebook Marketplace and OfferUp.

The ideal candidate is highly responsive, with at least 2 years of experience in customer service. Responsibilities include handling inbound inquiries, sending quotes, scheduling deliveries, and ensuring leads are well-managed. If you take pride in doing a great job and appreciate a structured environment, this role is for you.

Qualifications

• Fully bilingual in Spanish and English, spoken and written.
• At least 2 years in a customer-facing role such as retail or sales.
• Highly organized and responsive, able to handle a high volume of conversations.

Responsibilities

• Respond to inbound messages across various platforms quickly.
• Manage customer phone calls and provide quotes.
• Schedule deliveries and pickups, following the process.

Skills

Bilingual in Spanish and English

Customer Service

Sales Skills

Organizational Skills

Job description

Francis Retail, located in Santa Fe Springs, California, is looking for a sharp, organized, bilingual individual to manage customer inquiries and sales. This fast-paced, in-person role requires responding to numerous phone calls and messages daily across platforms like Facebook Marketplace and OfferUp.

The ideal candidate is highly responsive, with at least 2 years of experience in customer service. Responsibilities include handling inbound inquiries, sending quotes, scheduling deliveries, and ensuring leads are well-managed. If you take pride in doing a great job and appreciate a structured environment, this role is for you.