Bilingual SaaS Customer Success Leader

Samsara; United States; Remote; USD 43,000 - 72,000; Full time

Benefits offered by this job

Flexible Working

Remote work options

Professional development stipend

Health and parental leave

Job summary

Samsara is hiring a Customer Success Manager in a role open to Canada and remote work options. You will partner with top customers, drive strategic initiatives, and connect with Sales, Support, and Product to ensure long-term value. Fluency in English and French is required, with 2–4+ years in senior CS or related fields. 0–15% travel is expected.

The role emphasizes cross-functional collaboration, mentorship, and a focus on scalable customer success in a hyper-growth environment.

Qualifications

• 2–4+ years in a senior Customer Success, account management, or strategic consulting role.
• SaaS experience preferred and demonstrated ability to manage high-visibility work.
• Fluency in English and French is required.
• Customer travel planned up to 15% of time.

Responsibilities

• Be on the front lines to improve customers' safety, efficiency, and sustainability with our IoT platform.
• Create joint success plans with customers, outlining objectives, metrics, and timelines.
• Orchestrate executive business reviews with customers and Samsara leadership.
• Conduct workshops to understand operations and recommend workflow changes.
• Support French-speaking customer implementations.
• Understand the Samsara platform deeply and explain it to diverse businesses.
• Mentor the Customer Success and Support teams.
• Champion Samsara’s cultural principles across global offices.

Skills

Senior CS / account management

SaaS experience

Strong communication

Emotional intelligence

Travel up to 15%

Education

Bachelor’s degree

Job description

Samsara is hiring a Customer Success Manager in a role open to Canada and remote work options. You will partner with top customers, drive strategic initiatives, and connect with Sales, Support, and Product to ensure long-term value. Fluency in English and French is required, with 2–4+ years in senior CS or related fields. 0–15% travel is expected.

The role emphasizes cross-functional collaboration, mentorship, and a focus on scalable customer success in a hyper-growth environment.