Bilingual Revenue Cycle Specialist I - Billing Support

Banner Health; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Sonora Quest Laboratories Corporate in Phoenix, AZ is seeking a Revenue Cycle Specialist I – Billing Customer Service. This role handles 45–55 inbound calls daily, resolving billing questions and ensuring client satisfaction.

You will perform data entry, posting payments, claims submissions, eligibility verification, and account reconciliation while adhering to policies and regulations. Bilingual Spanish/English is a plus.

Qualifications

• High school diploma or equivalent is required.
• 1 year experience in healthcare or corporate setting preferred.
• Ability to communicate complex issues clearly and concisely.

Responsibilities

• Handle 45–55 inbound calls per day and provide excellent customer service.
• Perform data entry, posting payments, and reconciling accounts.
• Process claims submissions and verify eligibility.
• Review and update demographic information and perform corrections as needed.
• Identify and escalate issues related to workflow, data, or compliance.
• Maintain strict adherence to policies, procedures, and regulations.

Skills

Customer service

Billing knowledge

De-escalation

Bilingual Spanish/English

High-volume calls

Communication

Organization

Data entry

Excel

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Job description

Sonora Quest Laboratories Corporate in Phoenix, AZ is seeking a Revenue Cycle Specialist I – Billing Customer Service. This role handles 45–55 inbound calls daily, resolving billing questions and ensuring client satisfaction.

You will perform data entry, posting payments, claims submissions, eligibility verification, and account reconciliation while adhering to policies and regulations. Bilingual Spanish/English is a plus.