Bilingual Retention Specialist (Spanish/English)

The Nagler Group; Andover (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Team environment

Bilingual skills valued and rewarded

Job summary

The Nagler Group seeks a Bilingual (Spanish/English) Customer Retention Specialist in Andover, MA. You will contact existing customers to understand concerns, address objections, and retain their business in a fast-paced, bilingual environment.

Goals include reducing churn, meeting retention targets, and maintaining a professional tone in both languages. On-site work is required at our Andover location.

Qualifications

• Bilingual Spanish/English required (spoken and written).
• Experience in customer service or call center preferred.
• Able to learn CRM/phone systems quickly.

Responsibilities

• Make outbound calls to existing customers considering canceling or downgrading services.
• Listen to customer concerns and identify root causes of dissatisfaction.
• Present tailored solutions or incentives to retain customers.
• Document call outcomes and feedback in the CRM system.

Skills

FluentSpanishEnglish

Customer service experience

Strong communication skills

Handle high call volume

Basic computer skills

Punctual and reliable

On-site in Andover MA

Tools

CRM systems

Phone systems

Job description

The Nagler Group seeks a Bilingual (Spanish/English) Customer Retention Specialist in Andover, MA. You will contact existing customers to understand concerns, address objections, and retain their business in a fast-paced, bilingual environment.

Goals include reducing churn, meeting retention targets, and maintaining a professional tone in both languages. On-site work is required at our Andover location.