Bilingual Customer Success & Retention Specialist

Agentnikki; Roswell (GA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Training & development

Flexible hours

Job summary

Agentnikki in Roswell, GA is seeking a Customer Retention Specialist for full-time support. You will assist customers with inquiries both over the phone and in person, ensuring they have the right options through detailed conversations.

The ideal candidate will be detail-oriented, proactive, and possess strong communication skills in both English and Spanish. Benefits include health insurance, 401(k), flexible hours, and growth opportunities within the agency.

Qualifications

• Currently licensed or willing to obtain proper licenses within 30 days.
• Ability to provide phone and in-person support to customers.

Responsibilities

• Support customers with questions, updates, and follow-ups.
• Guide customers through needs-based conversations.
• Schedule and document next steps accurately.
• Work collaboratively to resolve issues and deliver exceptional service.

Skills

Strong verbal and written communication in English and Spanish

Detail-oriented

Proactive

Comfortable with computer systems

Confident phone communicator

Job description

Agentnikki in Roswell, GA is seeking a Customer Retention Specialist for full-time support. You will assist customers with inquiries both over the phone and in person, ensuring they have the right options through detailed conversations.

The ideal candidate will be detail-oriented, proactive, and possess strong communication skills in both English and Spanish. Benefits include health insurance, 401(k), flexible hours, and growth opportunities within the agency.