Bilingual Retention & Collections Specialist

Nexus Disposal; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Nexus Disposal in Houston, TX is seeking a detail-oriented Customer Retention Specialist to research account activity, resolve past due balances, and maintain strong client relationships. This role also acts as the primary contact for billing concerns and cancellation discussions.

You will coordinate with field teams to support retention and cancellation efforts, route tasks, and ensure timely follow-up on customer service issues and retention initiatives.

Qualifications

• Bilingual English/Spanish, fluent in written and verbal communication.
• High school diploma or equivalent; minimum 5 years in collections.
• Excellent communication, time management, and organizational skills.
• Proven leadership and coordination abilities; detail-oriented.
• Proficient in Microsoft Excel and Word; knowledge of collections procedures.

Responsibilities

• Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment.
• Handle 80–100 outbound and inbound calls daily; negotiate payment plans per policy.
• Research and resolve collection disputes professionally; maintain detailed notes.
• Coordinate with field representatives on retention and cancellation efforts.
• Manage service terminations, renewals, and modifications; process related tasks.

Skills

Bilingual English/Spanish

Communication skills

Time management

Organizational skills

Leadership

Coordination

Microsoft Excel

Microsoft Word

Collections knowledge

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Nexus Disposal in Houston, TX is seeking a detail-oriented Customer Retention Specialist to research account activity, resolve past due balances, and maintain strong client relationships. This role also acts as the primary contact for billing concerns and cancellation discussions.

You will coordinate with field teams to support retention and cancellation efforts, route tasks, and ensure timely follow-up on customer service issues and retention initiatives.