Bilingual Collections Specialist (English/Spanish)

Nexus Disposal; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k with company match

Paid time off

Federal Holidays

Job summary

Nexus Disposal seeks a Collections Specialist to drive overdue account resolution, negotiate plans, and maintain meticulous notes. You will serve as the primary contact for clients considering discontinuing services and must communicate clearly in both English and Spanish.

The role emphasizes proactive outreach, research to resolve disputes, and compliance with bankruptcy procedures. A strong MS Excel/Word proficiency and team-oriented mindset are essential.

Qualifications

• High school diploma or equivalent required.
• 5+ years of prior collections experience.
• Experience in a high-volume call center or commercial/B2B collections is a plus.

Responsibilities

• Initiate telephone and/or email contact with customers with overdue amounts, determine reasons and arrange for collection or adjustment to correct errors in accounts.
• Manage approximately 80-100 outbound/inbound calls daily.
• Negotiate payment plans with customers, adhering to guidelines for follow-up on payment plans.
• Resolve collection disputes by making inquiries, conducting research, and communicating effectively with customers.
• Maintain detailed records of all delinquent accounts through comprehensive collection notes.
• Handle customers in bankruptcy by following established procedures for recording and monitoring bankruptcies.
• Process and resolve NSF transactions.
• File legal documents and attend court proceedings as necessary.

Skills

Bilingual English/Spanish

Excellent written and verbal comms

Self-motivated and team player

Time management and multitasking

Critical thinker and problem-solving

Financial skills and knowledge of debt

Education

High school diploma or equivalent

5+ years of collections experience

Tools

Microsoft Excel

Microsoft Word

Job description

Nexus Disposal seeks a Collections Specialist to drive overdue account resolution, negotiate plans, and maintain meticulous notes. You will serve as the primary contact for clients considering discontinuing services and must communicate clearly in both English and Spanish.

The role emphasizes proactive outreach, research to resolve disputes, and compliance with bankruptcy procedures. A strong MS Excel/Word proficiency and team-oriented mindset are essential.