BILINGUAL COLLECTIONS REPRESENATIVE

Nexus Disposal; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k with company match

Paid time off

Federal Holidays

Job summary

Nexus Disposal seeks a Collections Specialist to drive overdue account resolution, negotiate plans, and maintain meticulous notes. You will serve as the primary contact for clients considering discontinuing services and must communicate clearly in both English and Spanish.

The role emphasizes proactive outreach, research to resolve disputes, and compliance with bankruptcy procedures. A strong MS Excel/Word proficiency and team-oriented mindset are essential.

Qualifications

• High school diploma or equivalent required.
• 5+ years of prior collections experience.
• Experience in a high-volume call center or commercial/B2B collections is a plus.

Responsibilities

• Initiate telephone and/or email contact with customers with overdue amounts, determine reasons and arrange for collection or adjustment to correct errors in accounts.
• Manage approximately 80-100 outbound/inbound calls daily.
• Negotiate payment plans with customers, adhering to guidelines for follow-up on payment plans.
• Resolve collection disputes by making inquiries, conducting research, and communicating effectively with customers.
• Maintain detailed records of all delinquent accounts through comprehensive collection notes.
• Handle customers in bankruptcy by following established procedures for recording and monitoring bankruptcies.
• Process and resolve NSF transactions.
• File legal documents and attend court proceedings as necessary.

Skills

Bilingual English/Spanish

Excellent written and verbal comms

Self-motivated and team player

Time management and multitasking

Critical thinker and problem-solving

Financial skills and knowledge of debt

Education

High school diploma or equivalent

5+ years of collections experience

Tools

Microsoft Excel

Microsoft Word

Job description

Job Schedule: Monday – Friday, Saturdays as required Work Hours: 8:00 AM – 5:00 PMJob Summary: We are currently seeking a dedicated Collections Specialist with a primary focus on collections activities. The ideal candidate should possess excellent communication skills, as they will be responsible for researching account activity, resolving overdue accounts, and serving as the primary point of contact for clients considering discontinuing services.Essential Duties and Responsibilities - Collections: In order to be successful in this role, the individual must satisfactorily perform the following essential duties, with the possibility of additional minor duties as assigned:Initiate telephone and/or email contact with customers with overdue amounts, determining reasons and arranging for collection or adjustment to correct errors in accounts.Manage approximately 80-100 outbound/inbound calls daily.Negotiate payment plans with customers, adhering to guidelines for follow-up on payment plans.Resolve collection disputes by making inquiries, conducting research, and communicating effectively with customers.Maintain detailed records of all delinquent accounts through comprehensive collection notes.Handle customers in bankruptcy by following established procedures for recording and monitoring bankruptcies.Process and resolve NSF transactions.File legal documents and attend court proceedings as necessary.Qualifications: The requirements listed below represent the qualifications necessary to perform the job:Bilingual (English/Spanish with fluent ability and proper grammar)Excellent written and verbal communication skillsSelf-motivated and a team playerStrong time-management and multitasking skillsCritical thinker and problem-solving skillsFinancial skills and knowledge of commonly used collections practices and proceduresFull proficiency in Microsoft Excel and WordAbility to thrive in a fast-paced, high-stress environmentEducation and Experience: Required: High school diploma or equivalent and 5+ years of previous collections experience. Preferred: Applicable training or experience in a high-volume call center, with experience in commercial customers and business-to-business collections or customer service.Certificates, Licenses, Registrations, or Other Requirements: None required.Benefits: At Nexus Disposal, each eligible employee receives a competitive total compensation package including Medical, Dental and Vision. Companies match on 401k plan, and more! Our employees also receive Paid Time Off and we recognize Federal Holidays.