Bilingual Retention & Account Solutions Specialist

Spectrum; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Spectrum in San Antonio, TX is seeking a customer service advocate to engage directly with customers, resolve concerns, and present Spectrum’s portfolio with an emphasis on Spectrum Mobile. You’ll use consultative sales to reinforce value, support account maintenance, and drive retention and re-sell opportunities.

You'll work in a fast-paced office environment, handle billing and order entries, and aim to meet call-handling metrics while delivering professional, bilingual service in English and

Qualifications

• Bilingual in English and Spanish.
• Excellent communication and customer-focused approach.
• Experience in a fast-paced call center.
• Knowledge of billing and order entry systems.
• 2+ years of call center sales experience.

Responsibilities

• Engage directly with customers to resolve concerns and provide consultative solutions.
• Apply active listening and respectful communication to deliver outstanding service.
• Present Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address needs.
• Demonstrate proficiency in positioning wireless plans and service options to support retention.
• Process transactions accurately within billing & order management systems.
• Identify opportunities to upsell and understand customer needs.
• Maintain knowledge of competitor pricing and products to retain customers.

Skills

Bilingual English/Spanish

Customer-focused communication

Rapport & objection handling

Call center performance

Billing systems & order entry

Sales & retention techniques

Education

High school diploma or equivalent

Tools

Billing systems

Account management software

Order entry systems

Job description

Spectrum in San Antonio, TX is seeking a customer service advocate to engage directly with customers, resolve concerns, and present Spectrum’s portfolio with an emphasis on Spectrum Mobile. You’ll use consultative sales to reinforce value, support account maintenance, and drive retention and re-sell opportunities.

You'll work in a fast-paced office environment, handle billing and order entries, and aim to meet call-handling metrics while delivering professional, bilingual service in English and