Sales and Account Retention Representative (Bilingual Spanish)

Charter Communications; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Charter Communications is seeking a customer service representative to engage with customers and resolve their inquiries effectively. You will enhance customer satisfaction and retention while working with Spectrum's products, including Spectrum Mobile.

The ideal candidate will be bilingual in English and Spanish, possess strong communication skills, and have a high school diploma. Previous call center sales experience is preferred.

The role requires flexible schedules and offers a dynamic work environment.

Qualifications

• Ability to communicate clearly and professionally with a customer-focused approach.
• Engage and build rapport with customers to retain them through solution-oriented conversations.
• Work effectively in a metric-driven call center environment.

Responsibilities

• Engage with customers to resolve concerns and support account maintenance.
• Present Spectrum's portfolio to address customer needs.
• Identify opportunities to upsell products and services.

Skills

Bilingual (English and Spanish)

Customer-focused communication

Sales techniques

Fast-paced work ethic

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.

How You'll Make an Impact

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call‑handling performance standards
• Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re‑sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up‑to‑date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

• Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

What You'll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English and Spanish
• Communicate clearly and professionally with a customer‑focused approach
• Build rapport, overcome objections, and retain customers through solution‑oriented conversations
• Work effectively in a fast‑paced, metric‑driven call center environment
  Learn and apply billing, account management, and order entry systems
• Understand sales practices, customer retention techniques, and service recovery methods

Preferred Qualifications

Experience

• 2+ years of call center sales experience

Skills

• Working knowledge of Spectrum products and services, especially mobile offerings
• Knowledge of competitor wireless, internet, video and voice products and services

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.