Retention & Solutions Specialist – Mobile Sales

Charter Communications; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Charter Communications is looking for a Customer Service Representative in San Antonio, Texas. This role focuses on enhancing customer interactions with Spectrum's suite of products, particularly Spectrum Mobile. You'll resolve concerns, provide solutions, and foster relationships.

The ideal candidate will have a high school diploma, strong customer service skills, and the ability to thrive in a dynamic call center environment. A comprehensive pay and benefits package is offered to support employee well-being.

Qualifications

• Ability to read, write, speak, and understand English.
• Experience in a fast-paced, metric-driven call center environment.

Responsibilities

• Resolve customer concerns and support account maintenance.
• Provide consultative solutions across Spectrum's offerings.
• Identify opportunities to upsell products and services.

Skills

Customer engagement

Active listening

Upselling techniques

Clear communication

Education

High school diploma or equivalent

Job description

Charter Communications is looking for a Customer Service Representative in San Antonio, Texas. This role focuses on enhancing customer interactions with Spectrum's suite of products, particularly Spectrum Mobile. You'll resolve concerns, provide solutions, and foster relationships.

The ideal candidate will have a high school diploma, strong customer service skills, and the ability to thrive in a dynamic call center environment. A comprehensive pay and benefits package is offered to support employee well-being.