Sales and Account Retention Representative

Charter Communications; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Charter Communications is looking for a Customer Service Representative in San Antonio, Texas. This role focuses on enhancing customer interactions with Spectrum's suite of products, particularly Spectrum Mobile. You'll resolve concerns, provide solutions, and foster relationships.

The ideal candidate will have a high school diploma, strong customer service skills, and the ability to thrive in a dynamic call center environment. A comprehensive pay and benefits package is offered to support employee well-being.

Qualifications

• Ability to read, write, speak, and understand English.
• Experience in a fast-paced, metric-driven call center environment.

Responsibilities

• Resolve customer concerns and support account maintenance.
• Provide consultative solutions across Spectrum's offerings.
• Identify opportunities to upsell products and services.

Skills

Customer engagement

Active listening

Upselling techniques

Clear communication

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.

How You'll Make an Impact

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

• Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

Required Qualifications

• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Communicate clearly and professionally with a customer-focused approach
• Build rapport, overcome objections, and retain customers through solution-oriented conversations
• Work effectively in a fast-paced, metric-driven call center environment
• Learn and apply billing, account management, and order entry systems
• Understand sales practices, customer retention techniques, and service recovery methods

Preferred Qualifications

• 2+ years of call center sales experience
• Working knowledge of Spectrum products and services, especially mobile offerings
• Knowledge of competitor wireless, internet, video and voice products and services

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at each stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.