Bilingual Billing Customer Service Specialist

Spectrum; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative on our billing team in a fast-paced, 24/7 call center environment. This role involves handling inbound calls, understanding billing concerns, and delivering accurate account support with empathy.

You’ll work with a cooperative team to ensure high customer satisfaction while adhering to Spectrum's standards. The position requires a high school diploma or equivalent, bilingual English/Spanish skills, and flexibility for varied schedules

Qualifications

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Bilingual in English/Spanish.

Responsibilities

• Handle inbound calls related to billing inquiries and provide accurate account support.
• Demonstrate empathy and effectively address customer billing needs while meeting high service standards.
• Collaborate with management on customer issue escalations and maintain professional relationships with Spectrum customers.

Skills

Communication

Organization

Time management

Problem-solving

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Customer Service Representative on our billing team in a fast-paced, 24/7 call center environment. This role involves handling inbound calls, understanding billing concerns, and delivering accurate account support with empathy.

You’ll work with a cooperative team to ensure high customer satisfaction while adhering to Spectrum's standards. The position requires a high school diploma or equivalent, bilingual English/Spanish skills, and flexibility for varied schedules