Bilingual Retail Service Lead — Store Operations

O'Reilly Auto Parts; Mount Olive (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401k starting day one

Medical/Dental/Vision Insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Mount Olive, NC to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team in delivering excellent service to retail and professional customers, overseeing service programs, processing transfers and orders, and handling returns

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure adherence to customer service programs.
• Ensure all store operations such as returns, exchanges, invoicing, and transfers are processed efficiently and correctly.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Mount Olive, NC to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team in delivering excellent service to retail and professional customers, overseeing service programs, processing transfers and orders, and handling returns