Bilingual Parts Specialist – Customer Care

O'Reilly Auto Parts; Mount Olive (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Mount Olive, NC is seeking a Parts Specialist to provide excellent service to retail and installer customers and to support store management with daily tasks.

Bilingual candidates are encouraged to apply. The role includes assisting customers, promoting service programs, handling cash transactions, and performing in-store services and occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers and assist with merchandise selections.
• Promote company service programs and related selling initiatives.
• Assist managers and installer service specialists with professional customers.
• Answer store phone according to policy, lookup parts, quote prices, and upsell items.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per policies; resolve customer complaints.
• Assist with planogram updates, stocking shelves, and daily store operations.
• Operate in-store service tasks and required equipment after training.
• Perform occasional deliveries when business needs require it.

Skills

Quick alphanumeric matching

Outstanding customer service

Multitasking in store and phone

Job description

O’Reilly Auto Parts in Mount Olive, NC is seeking a Parts Specialist to provide excellent service to retail and installer customers and to support store management with daily tasks.

Bilingual candidates are encouraged to apply. The role includes assisting customers, promoting service programs, handling cash transactions, and performing in-store services and occasional deliveries as needed.