Bilingual Retail Service Lead — Shift Supervisor

O'Reilly Auto Parts; Warren (OH); Presencial; USD 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

401k plan

Health insurance

Tuition assistance

Career growth

Resumo da oferta

O'Reilly Auto Parts is seeking a Retail Service Specialist in Warren, OH to assist the Store Manager and Managers in sales, customer service, store appearance, and operations. This role also carries shift-management responsibilities when leadership is unavailable.

Strong communication skills and RSS Certification eligibility are required or encouraged, with automotive knowledge and retail experience as desired.

Qualificações

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience desirable.
• Automotive knowledge and ASE Certification mentioned as desirable.
• Fluency in multiple languages (Spanish highly desired).

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders and contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure and ledger.
• Ensure returns and exchanges are processed and refunds issued correctly.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and manage Image Maker tasks.
• Oversee adherence to posted work schedules and clock-in/out per policy.
• Perform store opening/closing duties and day end procedures including banking and security checks.
• All other duties as assigned.

Conhecimentos

Strong communication skills

Ability to obtain RSS Certification

Fluency in multiple languages (Spanish

Descrição da oferta de emprego

O'Reilly Auto Parts is seeking a Retail Service Specialist in Warren, OH to assist the Store Manager and Managers in sales, customer service, store appearance, and operations. This role also carries shift-management responsibilities when leadership is unavailable.

Strong communication skills and RSS Certification eligibility are required or encouraged, with automotive knowledge and retail experience as desired.