Bilingual Retail Service Lead — Shift Supervisor

O'Reilly Auto Parts; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Austin, Texas. The role supports the Store Manager in customer service, sales, and store operations while assuming shift management duties. Bilingual candidates are encouraged to apply.

Responsibilities include leading customer service initiatives, managing store processes, and ensuring efficient return/exchange handling. Competitive wages and benefits like medical and dental coverage, along with opportunities for career growth, are

Qualifications

• Strong communication skills are essential.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the showroom.
• Ensure timely processing of online orders and transfers.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Ability to obtain RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Austin, Texas. The role supports the Store Manager in customer service, sales, and store operations while assuming shift management duties. Bilingual candidates are encouraged to apply.

Responsibilities include leading customer service initiatives, managing store processes, and ensuring efficient return/exchange handling. Competitive wages and benefits like medical and dental coverage, along with opportunities for career growth, are