Auto Parts Retail Lead — Bilingual & Shift Manager

O'Reilly Automotive Stores; Cartersville (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k from Day One

Medical/Dental/Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Automotive Stores in Cartersville, GA seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations, with shift-management duties in the absence of management.

Bilingual candidates are encouraged to apply; ASE certification and RSS certification eligibility are valued. Competitive compensation and benefits are offered along with opportunities for career growth.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone calls are answered according to policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure merchandise is invoiced before leaving the store and manage returns and exchanges.
• Communicate Zipline messages and delegate merchandising tasks.

Skills

Retail sales experience

Automotive knowledge

ASE Certification

Bilingual (Spanish)

RSS Certification possible

Job description

O'Reilly Automotive Stores in Cartersville, GA seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations, with shift-management duties in the absence of management.

Bilingual candidates are encouraged to apply; ASE certification and RSS certification eligibility are valued. Competitive compensation and benefits are offered along with opportunities for career growth.