Bilingual Retail Service Lead & Shift Manager

O'Reilly Auto Parts; Roanoke Rapids (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of senior store leadership.

Responsibilities include leading the team in delivering exceptional service, managing showroom customers, processing orders and transfers, handling returns, and ensuring accurate invoicing and schedule adherence.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure; use electronic outside purchase order ledger.
• Process returns and exchanges; issue refunds using correct payment methods; stage returned merchandise appropriately.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker/merchandising tasks as assigned.
• Ensure schedules and clock-ins are proper; manage deviations with management approval.
• Perform opening/closing duties, day-end procedures, money/deposits, deposits, and security protocols.

Skills

Communication skills

Bilingual ability

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of senior store leadership.

Responsibilities include leading the team in delivering exceptional service, managing showroom customers, processing orders and transfers, handling returns, and ensuring accurate invoicing and schedule adherence.