Bilingual Retail Service Lead - Shift & Customer Experience

O'Reilly Auto Parts; Midland (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Midland, Texas, to assist with sales, customer service, and store operations. The role includes leading the team in providing excellent service, processing orders efficiently, and managing returns. The ideal candidate should possess strong communication skills and be able to obtain RSS Certification. Benefits include competitive wages, medical insurance, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills are crucial for customer service and team leadership.
• Candidates should be able to obtain RSS certification.

Responsibilities

• Support Store Manager and Assistant Managers in sales and operations.
• Lead store team members in providing customer service.
• Supervise customer service levels in the retail showroom.
• Process buy online/ship to store orders in a timely manner.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Midland, Texas, to assist with sales, customer service, and store operations. The role includes leading the team in providing excellent service, processing orders efficiently, and managing returns. The ideal candidate should possess strong communication skills and be able to obtain RSS Certification. Benefits include competitive wages, medical insurance, and opportunities for career growth. Bilingual candidates are encouraged to apply.