Bilingual Retail Service Lead (Shift)

O'Reilly Automotive Stores, Inc.; Hermitage (Mercer County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Stock Purchase Plan & 401k

Tuition Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position emphasizes leading teams, ensuring high service levels, and executing store programs. Strong communication, retail experience, and automotive knowledge are valued, with opportunities for growth within the company.

Qualifications

• Strong communication skills with customers and team members.
• Fluency in multiple languages (Spanish highly desired).
• Retail sales experience in automotive parts is a plus.

Responsibilities

• Lead store team in delivering exceptional customer service to retail and professional customers.
• Supervise customer service levels in the showroom and support sales programs.
• Oversee store operations including opening/closing duties and security procedures.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position emphasizes leading teams, ensuring high service levels, and executing store programs. Strong communication, retail experience, and automotive knowledge are valued, with opportunities for growth within the company.