Bilingual Retail Service Lead – Growth & Benefits

O'Reilly Automotive; Brookfield (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions from

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Brookfield, CT to support store leadership in sales, service, and operations. The role involves shift management responsibilities in the absence of store leadership and a focus on delivering excellent customer service to both retail and professional customers.

The position encourages bilingual candidates and offers a compensation package with premiums where applicable, plus benefits as outlined in the total compensation.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly and notify customers on shipment arrivals as needed.
• Handle returns and exchanges efficiently, issuing refunds with correct payment methods.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Brookfield, CT to support store leadership in sales, service, and operations. The role involves shift management responsibilities in the absence of store leadership and a focus on delivering excellent customer service to both retail and professional customers.

The position encourages bilingual candidates and offers a compensation package with premiums where applicable, plus benefits as outlined in the total compensation.