Bilingual Retail Service Lead

3M HEALTHCARE; Mountain Home (ID); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance and career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, appearance, and operations. The role may assume shift management in absence of supervisors. Bilingual candidates are encouraged to apply.

The position emphasizes delivering excellent customer service, supervising showroom operations, and processing various orders with accuracy and efficiency. A strong team player who communicates well will thrive here.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, transfers, and DC add orders in a timely manner.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, appearance, and operations. The role may assume shift management in absence of supervisors. Bilingual candidates are encouraged to apply.

The position emphasizes delivering excellent customer service, supervising showroom operations, and processing various orders with accuracy and efficiency. A strong team player who communicates well will thrive here.