Bilingual Retail Service Lead

O'Reilly Auto Parts; Denton (TX); On-site; USD 2,066,400 - 2,617,440; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading customer service for retail and professional customers, supervising service programs, handling store communications, and overseeing order processing and returns with accurate refunds.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply. Responsibilities include leading customer service for retail and professional customers, supervising service programs, handling store communications, and overseeing order processing and returns with accurate refunds.