Bilingual Retail Service Lead - Customer Experience & Ops

O'Reilly Automotive; Salisbury (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k starting day one

Health insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering outstanding customer service, maintaining store appearance, and overseeing store operations. This role may assume shift management responsibilities in the absence of the Store Manager or Assistant Manager.

Bilingual candidates are encouraged to apply, with emphasis on strong communication and leadership in a fast-paced retail environment.

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom and ensure policies are followed.
• Perform opening/closing duties, money handling, and security procedures.

Skills

Communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in delivering outstanding customer service, maintaining store appearance, and overseeing store operations. This role may assume shift management responsibilities in the absence of the Store Manager or Assistant Manager.

Bilingual candidates are encouraged to apply, with emphasis on strong communication and leadership in a fast-paced retail environment.