Bilingual Retail Service Lead: Customer Experience

O'Reilly Auto Parts; Middletown (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a store leader to drive exceptional customer service for both retail and professional customers. You will supervise showroom operations, oversee order processing (ship-to-store, transfers, DC add orders), and ensure efficient handling of returns, invoicing, and merchandising tasks.

The role requires strong communication and bilingual skills, with certifications preferred. Experience in auto parts sales and knowledge of automotive systems are desired, along with ASE

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).
• Retail sales experience preferred in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification is desirable.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure returns, refunds, invoicing, and merchandise processing are accurate and efficient.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Monitor schedule adherence and ensure proper clock-in/out per policy.
• Perform store opening/closing duties and daily cash handling with proper controls.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Bilingual (Spanish)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a store leader to drive exceptional customer service for both retail and professional customers. You will supervise showroom operations, oversee order processing (ship-to-store, transfers, DC add orders), and ensure efficient handling of returns, invoicing, and merchandising tasks.

The role requires strong communication and bilingual skills, with certifications preferred. Experience in auto parts sales and knowledge of automotive systems are desired, along with ASE