Bilingual Retail Service Lead — Customer Care & Store Ops

O'Reilly Auto Parts; Waco (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership, boost customer service, and oversee daily store operations. The role includes shift management in absence of managers and encouraging bilingual customer assistance.

Candidates with retail sales experience in auto parts and automotive knowledge are preferred, with opportunities for growth and a strong compensation package.

Qualifications

• Strong communication skills are essential for customer service and team leadership.
• Retail sales experience and product knowledge in auto parts help drive store performance.
• Automotive systems and repair knowledge supports service and sales efforts.
• Fluency in Spanish is highly desired to assist a diverse customer base.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Handle store operations including opening/closing, cash handling, and security procedures.
• Coordinate buy online/ship to store, transfers, and back-end orders with timely communication.

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership, boost customer service, and oversee daily store operations. The role includes shift management in absence of managers and encouraging bilingual customer assistance.

Candidates with retail sales experience in auto parts and automotive knowledge are preferred, with opportunities for growth and a strong compensation package.