Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Parts; Seattle (WA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from:

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Seattle. The role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, and may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position requires strong communication, RSS Certification, and preferred experience in auto parts retail with automotive knowledge. Comprehensive compensation and benefits are provided.

Qualifications

• Strong communication skills required.
• RSS Certification required or pursued.
• Retail sales experience is a plus (desired).
• Automotive systems knowledge is desirable.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish highly desired) is beneficial.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure adherence to service programs.
• Answer phones per company policy and manage inquiries.
• Process buy online/ship to store, hub/store transfers, and DC add orders; notify customers on shipment arrivals.
• Handle returns, exchanges, refunds, and ensure correct invoicing and staging of merchandise.
• Communicate Zipline messages and assign merchandising tasks as needed.
• Ensure staff follow posted work schedule and clock in/out per policy.
• Perform store opening/closing duties and day-end procedures, including cash handling and security checks.
• Carry out other duties as assigned.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Seattle. The role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, and may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position requires strong communication, RSS Certification, and preferred experience in auto parts retail with automotive knowledge. Comprehensive compensation and benefits are provided.