Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Santa Rosa (CA); Vor Ort; USD 21.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive Wages

401k with Employer Contributions Start

Medical, Dental, Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Zusammenfassung

O'Reilly Auto Parts in Santa Rosa, CA is seeking a Retail Service Specialist to support Store Manager and lead in sales, customer service, and store operations, including shift management when managers are absent.

You will ensure excellent service, manage returns, handle transfers, invoicing, and daily opening/closing duties, with bilingual candidates encouraged. Competitive hourly wage with benefits and growth opportunities.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure adherence to service programs.
• Ensure telephone calls are answered according to policy and orders are processed promptly.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals.

Kenntnisse

Strong communication

RSS Certification

Fluency in Spanish

Ausbildung

ASE Certification

Jobbeschreibung

O'Reilly Auto Parts in Santa Rosa, CA is seeking a Retail Service Specialist to support Store Manager and lead in sales, customer service, and store operations, including shift management when managers are absent.

You will ensure excellent service, manage returns, handle transfers, invoicing, and daily opening/closing duties, with bilingual candidates encouraged. Competitive hourly wage with benefits and growth opportunities.