Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Olivehurst (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Health Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Job summary

O'Reilly Auto Parts in Olivehurst, CA is hiring a Retail Service Specialist to support store operations, customer service, and shift leadership. The role emphasizes strong communication, team supervision, and efficient processing of orders, returns, and transfers.

Bilingual candidates are encouraged to apply and will be considered for a comprehensive compensation package. The position offers competitive wages, eligibility for a 401k with employer contributions from day one, health insurance

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification required or preferred.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Supervise the customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Olivehurst, CA is hiring a Retail Service Specialist to support store operations, customer service, and shift leadership. The role emphasizes strong communication, team supervision, and efficient processing of orders, returns, and transfers.

Bilingual candidates are encouraged to apply and will be considered for a comprehensive compensation package. The position offers competitive wages, eligibility for a 401k with employer contributions from day one, health insurance