Bilingual Retail Service Lead - Auto Parts

O'Reilly Auto Parts; Phenix City (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Phenix City, AL to support store leadership in daily operations, customer service, and store appearance. The role may require shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, team supervision, and adherence to company policies, including handling transactions, returns, and day-end procedures, while promoting a positive customer experience.

Qualifications

• Excellent customer service and communication abilities.
• Ability to obtain RSS Certification.
• Retail sales experience is a plus.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service programs and ensure adherence to policies.
• Handle phone and in-person inquiries per company policy.
• Perform store opening/closing duties and day-end procedures, including deposits.

Skills

Strong communication

Bilingual capable

Customer service oriented

Education

RSS Certification

ASE Certification (desirable)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Phenix City, AL to support store leadership in daily operations, customer service, and store appearance. The role may require shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, team supervision, and adherence to company policies, including handling transactions, returns, and day-end procedures, while promoting a positive customer experience.