Bilingual Retail Service Lead Auto Parts

O'Reilly Auto Parts; Linda (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

O’Reilly Auto Parts is seeking a store supervisor to lead retail and professional customer service, manage daily showroom operations, and ensure accurate processing of orders and returns. The role emphasizes team leadership, schedule adherence, and cash handling.

The position involves coordinating online orders, transfers, and special purchases while maintaining high service standards and compliance with company policies. Fluency in Spanish is a plus.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• ASE Certification is desirable.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer telephone in accordance with company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders timely.
• Handle special orders and outside purchases efficiently and accurately.
• Process returns, exchanges, refunds, and arrange proper staging of merchandise.
• Ensure invoicing of merchandise including core charges before product leaves the store.
• Communicate Zipline messages and manage merchandising tasks as assigned.
• Ensure adherence to posted work schedules and correct clock-in/out procedures.
• Perform store opening/closing duties, cash handling, and bank deposits as needed.
• Complete all other duties as assigned.

Skills

Strong communication skills

RSS Certification

ASE Certification

Spanish language fluency

Job description

O’Reilly Auto Parts is seeking a store supervisor to lead retail and professional customer service, manage daily showroom operations, and ensure accurate processing of orders and returns. The role emphasizes team leadership, schedule adherence, and cash handling.

The position involves coordinating online orders, transfers, and special purchases while maintaining high service standards and compliance with company policies. Fluency in Spanish is a plus.